6 Reasons Why You Need a Dedicated Technical Support Team

Whether you own an online business or just work from a PC at home, your computers face new challenges on a daily basis. Many of the obstacles you face today are technology related, due to the rapid advancement of the cloud and the convergence of devices. Perhaps you have experienced many of these problems along the way while using your computer and other devices or gadgets. However, as these tech problems become more prevalent, your needs for a professional and dedicated technical support team may also increase.

Here are the top 6 reasons why you need a dedicated tech support team now:

Insufficient Technical Support

It is very common for an online business or office to get in a bind with a malfunctioning printer, network, or even the Internet connection. Without an IT support team, these issues can last for days and keep your staff from performing its normal work duties. Meanwhile, your business isn’t slowing down, and work continues to pile up.

The instinctive act is always to call for a technician from a computer shop. However, it might take them a few days to a week to attend to your concern. Having a dedicated team that already knows you or your company means all you need to do is call and then most of the troubleshooting can be done remotely online.

Lack of IT Strategy

Choosing a dedicated technical support company or team is actually a part of your hardware and software solutions. There is no shortage of options, and no matter how hard it may seem you must make the right decisions. You don’t want to find yourself a year from now learning that the solutions you bought are not flexible enough to meet your needs. You need an IT strategy that is flexible enough to allow your business to grow.

Security Failures

Whether or not your network contains secure data, such as clientele secrets, patient records, or credit cards information, a security failure on your network poses a serious threat to your business. Malicious hackers are persistent and will stop at nothing to gain access to your company’s confidential information. Your network needs to be configured properly and employ the correct safety measures to prevent any security breach.

Poor Backup Strategies

40% of businesses file for bankruptcy within 12 months from experiencing a hacking breach and data loss. This is probably the most dangerous threat to any business. Many companies and individuals have thought they had a good backup strategy, only to find out that their backups are not effective enough in the event of a security breach. Having a simple backup plan is not enough. Your business should have a comprehensive backup solution that will work smoothly and flawlessly after a disaster, when you need it the most.

Virus and Spyware Proliferation

Viruses and spyware are rampant on the Internet. A bad decision by one of your employees who clicks an unsafe link on a bogus website or the wrong “Yes” button can cripple your entire network. These types of problems can be prevented with proper planning and by having the right tools in place for the protection of your systems.

Fast Response Difference

The difference between looking for a technician who is willing to perform a site visit and dialing the phone number of your dedicated tech support team can be crucial. This is especially true when you’re dealing with failing machines and your operation needs an immediate turn around. A fast response by a tech support team means your business always makes your customers satisfied.

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