Reasons Why Your Computer Can Access the Router But Not the Internet and Its Possible Fixes

Have you had connection troubles before wherein you not able to access the Internet even though you have a good wireless signal? Well, you’re not alone. A lot of people wind up facing this dilemma in their home network or even when connected to a different hotspot.

Why is this so? Sometimes you’re online, and then on some days you’ll get either “Limited or no Connectivity” or “Connected to a network but no Internet.” This is usually caused by a router misconfiguration, a computer problem, or a non-working modem.

 Here are some steps that you can follow should you happen to encounter this dreaded connectivity problem on your PC.

A. Possible Computer Problem

Check if the other computers connected to the same network can get online. If they can, check your computer’s wireless connection settings. Make sure that it’s really connected to the same network as the other computers do. Compare the IP address obtained by the other computers. See to it that they’re in the same range.

If not, then check the Wireless Connection Properties by making sure that the adapter is set to obtain an IP address automatically. If it is set to DHCP mode, reset the adapter on Network Connections or perform a release/renew of your computer’s IP address on the Command Prompt window as shown below.

It also pays to check the adapter’s driver. This holds true for Windows Vista, so make sure that they’re up-to-date. Download the latest driver, go to Device Manager, search for the adapter’s name, and then proceed with the update. It is recommended to reboot the computer afterwards in order for the driver update to take effect.

You can also perform workarounds such as checking the Browser Settings, Deleting Browser History, Turning off Work Offline mode, and disabling the PC’s Firewall.

B. Modem and Router Configuration Issue

If the aforementioned steps still don’t work, plug your computer to the router, then check if you have Internet access. If you’re able to get online, access the router setup page through its IP address to double-check the wireless settings. Try to disable the wireless security, change wireless channels, and remove any other settings that could possibly be preventing your computer from connecting to the Internet.

If none of the computers on your network can browse the Internet wirelessly, plug your computer to one of the router’s Ethernet port and see if you can pull up a website. If not, power cycle the router along with the ISP’s modem (if you have a modem box).  If that still won’t work, plug your computer directly to the modem to verify the connection. If the connection still doesn’t exist, call your ISP so they can run some tests on your modem.

Once the connection to the modem is fixed, plug it back to the router.  Then proceed to reset and reconfigure the router. Make sure that the wireless configuration is properly set. Enable the right type of wireless security that works on all devices. Also, check the router’s firmware if it’s updated. Otherwise, download the latest firmware from the router manufacturer’s site and proceed with the update.

So there you go. I’ve just shared with you the things I normally perform on my PC whenever I have Internet connection problems. Proper problem isolation leads to faster resolution. Hopefully this helps.

Article written by: Rubelyn Salise Ocasla – Supportrix Tech Engineer


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s